Service Directory

【Business Center】

Located on the ground floor next to Reception, we provide you the comprehensive secretarial service such as photocopying, printing, internet surfing, information on tourism and passport registration, etc. For more information, please refer to the Reception Desk.

Service Hours:08:00 -24:00

Extension Number: 1128

【Tours & Transfer】

Located in the hotel hall where you can get information on Khartoum tourism and nearby guide services. The hotel provides free pick up and drop off services between airport and hotel and hotel-Nantong Farm subject to booking in advance. Short-term car rental (with driver) service can be arranged as well.

Service Hours:08:00 -21:00

Extension Number: 1138



Check-out time is 12:00 at noon. Please contact the Reception Desk if your check-out has to be delayed or you wish to extend your stay. 

【Regular Extension Lines】

For the safety of the guests, the Hotel staff is not permitted to give your room number to others. In case you need call transfer service from the operator, please provide the guest's name that you are reaching to or you may dial the room number directly .

General Extension numbers:

Switch board/operator--1118


Hotel restaurant--1117

Room service center--1116


Buffet is served at Mezzanine Floor together with A La Carte menus, desserts and beverages, etc. with three private dining boxes (large, medium and small). Late check-in guests may reserve meals before arrival.

Service Hours:6:00-9:00(Breakfast) 11:00-13:00(Lunch) 18:00-20:00(Dinner)

Extension number:1117

【Room Services】

Non-Smoking Floors

Non-Smoking rooms are separate from the Smoking ones among the 5-floor guest rooms. For more information, please contact the Reception Desk.

Extension number:1116  1118

Ice Service

Please contact the hotel restaurant.

Extension number:1117


Please contact Room Service or the Duty Manager in case of any need for repairs and maintenance of room facilities and you will be attended to immediately by Hotel technicians.

Extension number:1116  1118

Laundry Service  

Please fill in the application form for your laundry and put it in the laundry bag together with the clothes. The laundry collected before 10:00 am will be delivered the same day or it will be delivered the following day.

Extension number:1116  1118

Wake-up Call

You may contact the Reception Desk for wake-up service.

Extension number:1116  1118

Do not disturb

Please press on “Do not disturb” sign in the room to avoid being disturbed.

Power Voltage

The voltage of power supply in your room is 220V. To secure your safety, please be cautious when using any electrical device. 


Your room is fitted with TV set(s) with at least 15 channels and featured with central air conditioning system (VRV), you may utilize at your needs.

WiFi Service

The Hotel provides 24- hour free high speed WiFi service.

Fire Alarm

In case of fire, please immediately call "1116", the alarming system will alert escape warning. If you have hearing difficulties, please inform the Reception upon check-in and you will be taken care of when needed. Please pay special attention to the emergency escape chart on the back of the entrance door.

Handicapped Facilities  

The hotel features with handicapped facilities for handicapped or those in need. 

Extension number:1116  1118

Environmental protection

The hotel fully complies with Sudanese laws and regulations of environmental protection. Please help the Hotel to help you with energy and water saving to promote environmental protection.


To ensure all the in house guests with good residing environment, all the external visitors are requested to leave before 24:00 midnight or go through check-in procedure to reside in the Hotel.

Lost and found

If you have items left over during stay in the hotel, please contact the hotel reception.

Extension number:1116  1118



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